Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method. This will happen within 14 days starting from when your return request was submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Reasons for return

Delivery – Wrong Product

Quality – Damaged Product

Quality – Defective

Should you require further information Kindly call text whatsapp 0711477775 or 0711114001 or 0770950000

or email us on customercare@patabay.co.ke or patabaylimited@gmail.com