How to place an order?

1. Identify and search for the product you wish to purchase
2. Then click on add to cart
3. To buy more than one select the plus(+) or reduce(-)
4. Fill the billing and shipping address
5. Select your location from drop down
6. Proceed to checkout
7. Confirm details Accept terms and place the order
8. Please note its pay on delivery except the delivery fee is paid upfront outside Nairobi(450) and bulky items within Nairobi(1000)
9. Our Paybil no is 874885 PATABAY and account is your NAME (Dont pay via personal phone or account number)

Where is your location?

Patabay is a fully online store and does not have any physical store fronts. This allows you to order our products wherever you are in the country at any time of the day or night through the online platform. We only have collection points and customer services centers where you can collect your orders and make returns. our main collection point is Kimathi house 6 floor room 605.

How can i track my order?

You can track your order online using our free Order tracking service. All you need is your reference number (found on your order confirmation email), postcode and telephone number.

How long does delivery take?

Delivery takes 3 hours in Nairobi and 24 hours outside Nairobi

What payment methods are accepted by Patabay?

We accept Cash on delivery, M-Pesa and bank as means of payment.

How do I register myself as a seller on Patabay?

If you sell new and genuine products kindly call 0770950000 or email us on admin@patabay.co.ke   For quick questions kindly call 0711477775 or 0711114001 or 0770950000